We have your back when you need us again! The driver was excellent -- very professional. He showed me the warped bowed door, where the POD's cargo had shifted en route, and bent the door, so that it will not open. He diligently tried the procedures he was taught, but the door is too bent. I purchased the exact number of wide, heavy-duty ratchet straps that Pack-n-Load services recommended.
However, the packing crew didn't use all of them. The PODS driver said that unless the tiers are adequately secured, cargo can shift. I must now schedule an access visit, to unlock the padlock on the POD, then sit and watch as PODS crews attempt to open the door, hopefully open it without harming the cargo, then install a new door, so the POD can be transported to my apartment's parking lot. If I don't obtain these documents, I'll be in violation of the law, because I will have been in FL for 30 days.
I'll also be penalized with a large fine, according to a police officer who lives in my apt. We're disappointed to hear your experience wasn't as seamless as we had hoped, Mary. If you'd like to chat further, please email socialmedia podscom with your customer ID and any additional details. The storage unit was in good condition.
The door opened smoothly. Our goods arrived in good condition without mishaps. PODS provides helpful instructions and videos for packing online. One problem I had was that I needed a different phone number to be used at the arrival city. I asked customer service to add the number. I generally had good experience with PODS customer service. The wait time was a little long.
We recognize you have many choices when it comes moving and storing your belongings, James, and we're incredibly grateful you chose PODS! It was a pleasure working together with you! Let's do it again soon! I decided on an interstate move to be closer to family when my lease ended, never imagining the logistics problems involved from covid. Availability of apartments in the area I moved to was scarce because people put lives on hold, and I decided that if I arrived and my housing had fallen through I could keep my belongings in storage in my container.
There was a 3 week period of uncertainty, and my items were safe and dry in the PODS container while I waited for my apartment to be ready for occupancy.
My only problem was communication whenever too many people called in for the amount of people answering calls and one person didn't want to relay instructions. Thanks for choosing PODS! We appreciate you taking the time to provide your feedback, Patricia. We'll elevate it to the right group to be considered and incorporated as we work hard to improve our services to better meet the needs of our customers. Thank you again! The customer service when calling in for help was rude and unhelpful.
We were charged for an entire month when we only had it a few days, they will not prorate or even send your call through to management. Moving is stressful as it is, do yourself a favor and use a different moving company. Hello, Aranza! You have the flexibility to use the container for as little or as long as you need it; however, the rental cost is a monthly rate and isn't prorated. We'll be sure to share your thoughts with our team. Thank you. Our move is Oct 29th.
We chose PODS for the convenience. We are moving from Ontario to Nova Scotia. The only smooth part of our experience was the ordering and drop off of the pod.
On the 14th I received an email that said our pod would be picked up the next morning. The cost to rent a truck for the two different days and a storage unit at that size would have been well over what I paid not to mention refilling the truck with gas. Once we delivered the [PODS storage unit] to our new home we had the flexibility to leave it in our driveway and move things in at our leisure. We were moving out of state to a rental property that was furnished and house hunting once we moved.
We were able to store our belongings in a secure environment and waited to ship the [PODS portable container] after hurricane season to our new home! Your services and products were effortless on our part, thank you! It was easy and affordable! I would definitely recommend it to anyone moving.
More Moving Costs Resources. With research and planning, you can relocate without breaking the bank. Moving calculators can help with average moving costs, but they miss things, too. With maximum flexibility in moving dates, our storage options help control costs.
Explore storage solutions. Our timetable covers every moving task from buying supplies to turning on utilities. Get moving checklist. Let's get started. Choose the service you need. Get a Price for Business. Since interstate moving costs can vary drastically from company to company we highly recommend getting quotes from other moving container companies as well.
Use this moving cost calculator for an instant quote on what your moving route should cost. We want to caution you that these are just averages, and may not reflect the price quotes you actually receive from any of these moving container companies. Check out our ranking of the best container companies to see how they compare in other ways, like their customer service, availability, flexibility, and more.
As you can see, while not the cheapest option always, PODS is definitely competitive on pricing in most categories. We researched hundreds of movers and found the five best professional movers of How far the company needs to travel to deliver or pick up your containers also comes into play here. And moving in rural areas is often cheaper than in cities, because transporting containers is easier in places without traffic and tight parking. And since more people want to move on the weekends, prices may go up to reflect more limited availability on Saturdays and Sundays.
They lied, let me down when I needed them most, and caused so much additional costs and efforts. Use someone else — PODS will only let you down. Strongly advise against PODs. After all that it was rejected at the CA border for a gypsy moth on the outside probably picked up in the hot warehouse where the container should not have been! They nonchalantly said it had to be sent to Harvey, IL for treatment. What kind of idiotic decision is that?
There was no consultation, no options or evidence presented to me. I must have spoken to a dozen customer agents and none of them had a clue how to help me, or why this extreme situation had arisen; calling them is a waste of time as they will just direct you to your online account which has the same lack of information.
Otherwise you will really, really regret it. I am very, very unhappy with the service. Everything was fine until they picked up my POD.
I rented this two months ago. They had my phone number, but instead of calling, they cancelled my delivery. Now I have to cancel the people that were coming to help me unpack. Terrible customer service. Please do not use Pods. I think a gaggle of monkeys runs this company. Their website is useless.
I click on the link, it leads me to a dead end. On the night before my Pod is due to arrive I get an automated call telling me our Pod will arrive between 7am and 10 am.
We play musical cars and get the driveway cleared out and even had our neighbors who park on the street move their car in order to give the Pod driver lots of room to maneuver since we had the biggest Pod container, 16 feet. We get up early. We move all our cars. We wait. No phone call, no email. No nothing. No Pod, no phone call, no update. About 7 pm I call the main number in Florida and tell them no one showed up all day.
No explanation, no apology. They scheduled it for the next day and said that I would get an automated call later that night telling me the three-hour window in which they would arrive.
No phone call. No email. The Pod itself is fine and I have no complaints about the Pod. However, if you want someone with an IQ of at least 85 to help arrange delivery, pick-up, drop-offs, etc.
Especially for the exorbitant amount of money they charge for their service. You will pull your hair out dealing with these mental midgets. Choose another company. Since then PODS has amended the contract to suit their own agenda without my approval. The container is sitting in Bolingbrook, IL. I will not allow companies to do AUTO pay and according to them, that is part of the contract. I asked for a supervisor and was told, there was no one available.
They are very incompetent to say the least. They have an utter lack of regard and zero care or concern for their customers. Using this company could end up costing you thousands of dollars and weeks of frustration and stress. This is where the positive ends, and the nightmare begins. I had to call 4 times and wait on hold for minutes each time, and nobody could tell me anything until 4 hours later. Meanwhile, we had movers waiting to unpack and they were waiting at our house for 3 hours.
I had to pay for their time. This was all done without my consent or any conversation before hand. By the way, I had full bars and perfect cell reception, so it was their system that caused the issues.
Fourth, when I finally did talk to someone, they promised I would be reimbursed for the expenses incurred from their mistakes. However, I have called multiple times to try and file a claim for the extra time we had to live in a hotel and the stuff we had to buy as a result of their failure to fulfill on their promise.
This company supposedly caters to military families. This ordeal has cost us thousands of dollars due to their failure to deliver. The emotional stress has been the biggest cost. The culture of this company must be horrible, because the vast majority of representatives I spoke with after the sale was made were aloof, dispassionate or downright rude. You can look up their core values and just completely invert them to get some idea of what your experience will be if anything goes wrong.
My advice to anyone considering Pods. No doubt they will have someone respond to this comment offering to rectify the situation. Click here to cancel reply. Name required. Email will not be published required. We may earn money when you click on our links. Learn more. Moving Companies Recommendations. Moving Company Reviews. Learn More. Moving Containers Recommendations.
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